Last month my family went on a one week vacation to Walt Disney World. We had fabulous service at parks, restaurants, and our hotel, enjoyed countless rides and entertainment, and even found something exciting to do during two days of rain. On our final day, we waited patiently for the Magical Express to pick us up at our hotel and take us back to the airport for our flight home. What followed can only be summed up as one hour of misery. As I sat on that bus on the way to the airport, I mentally wrote a blog post about the experience. I noted the date, the time, the driver’s name (which I still remember…it was that bad) as well as every detail of what transpired.